Background
We are committed to protecting your personal information. This privacy notice outlines how FJ Tuition, as the data controller, collects, uses, and protects your information.
How We Collect Your Information
We gather information about you and your child through various interactions. This may include when you inquire about our tuition services, register or enrol for our tuition services online via our website, email, post, or over the telephone. We also collect information during the period your child is enrolled with us through email, telephone, post, and from direct discussions with you.
The Type of Information We Hold
The types of information we hold may include:
- Personal Information: Name, address, gender, contact telephone numbers, email addresses, date of birth, school, student photo.
- Business Contact Information: Business telephone numbers.
- Financial Information: Bank account details, payment history.
- Academic Records: Student test and assessment scores, progress reports, and profile sheets produced by FJ Tuition.
- Special Category Information: Student medical information.
How We Use Your Information
We use your information in the following ways:
- To fulfil the legitimate interest of providing you with the information you requested or to register your interest in our services.
- To fulfil the legitimate interest of your child’s enrolment in tutoring.
- To communicate with you and fulfil the contract between us to provide tutoring services.
- To process your bank details for payments related to tutoring, as required to fulfil our contract.
- To process your child’s information and academic records to monitor and fulfil the tutoring contract.
- To process your child’s medical information to ensure their well-being and respond to any emergencies, acting in the child’s vital interests.
Who We Will Share Your Information With
Some of your information is stored by our IT suppliers who host our websites and applications. These suppliers are bound by UK privacy law, and our contracts include the necessary General Data Protection Regulation (GDPR) terms and clauses.
We will not share personal information with any other organization unless legally required to do so.
Storing Your Information
Your personal information will be stored on systems owned or operated by FJ Tuition.
Retention
We will retain your personal information in accordance with legal and regulatory requirements.
- If you have requested information but have had no further interaction with us for two years, we will delete your data.
- If you have registered for our services but have had no further interaction with us for two years, we will delete your data.
- If we have entered into a contract for tutoring services, we must retain your and your child’s personal information for seven years after the end of the contract.
- Academic records are destroyed at the end of each academic year.
- Children’s medical information is deleted once a child is no longer registered as a student.
How You Can Access Your Information
You have the right to request access to the information we hold about you. To make a request for your personal information, please contact us.
Your Rights
You have the right to:
- Object to the processing of personal data that is likely to cause, or is causing, damage or distress;
- Have inaccurate personal data rectified;
- Request your information to be deleted or destroyed, and if possible, we will comply, although sometimes we must maintain certain records for legal reasons.
If you are not satisfied with how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Use of Cookies
We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Cookies help with various tasks, such as navigating between web pages efficiently and remembering your preferences.
How We Will Inform You About Changes to This Privacy Notice
Any changes we make to our privacy notice will be posted on our website. Please check for updates from time to time to ensure you are fully aware of what information is collected and how it is used.